Core Expertise
Strategic Profile
Senior Engineering Leader & Operations Expert with over 15+ years of experience driving process excellence, COM & IT systems implementation, and service operations across large, distributed organizations. Proven background acting as a bridge between technical teams, operational leadership, and digital platforms to standardize processes, improve performance, and enable scalable service delivery.
I balance emotional agility in leading cross-functional teams with a rigorous, data-driven methodology, guaranteeing operational scalability, infrastructure resilience, and an audit-ready culture focused on ISO standards and sustained optimization.
IT Systems – Digital Integration & Network Architecture
Designed and delivered mission-critical telecommunications projects across diverse geographies, integrating multi-access network solutions including Fiber Optics, LTE, and Starlink VPNs. Expert in architecting resilient, multi-region topologies over MPLS and SD-WAN frameworks, ensuring high-performance connectivity through advanced load balancing and sophisticated 7-level QoS prioritization (IP/Protocol based).
Proven expertise in coordinating with industry-leading vendors such as Cisco and Fortinet to implement robust SD-WAN solutions and managed network security.
Performance Management & Data-Driven Decisions
Strong background in defining, governing, and operationalizing KPIs and SLAs to measure service quality, operational efficiency, and regulatory compliance. Designed reporting frameworks and dashboards that translate operational data into clear, actionable insights for both management and frontline teams.
Applied data analysis and automation using SQL, Python, and Power BI to support performance monitoring, identify improvement opportunities, and drive informed, evidence-based decision-making across service operations.
Quality, Compliance & Audit Readiness
Extensive experience developing, maintaining, and governing documentation aligned with ISO 9001 and ISO 27001 standards. Actively supported internal and external audits, ensuring continuous compliance and sustained readiness for recertification processes.
Embedded quality management and information security principles into daily operational workflows, ensuring that compliance is achieved through consistent execution rather than treated as a one-time or purely administrative exercise.